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What is Autonomous Commerce?
Definition and category
Autonomous Commerce is a system powered by artificial intelligence that independently manages and executes the buying and selling of goods or services, enabling business operations and transactions to be completed in real time and fully autonomously.
Autonomous Commerce in depth
Key terms
- Autonomous execution
- Completing a B2B transaction end-to-end with no human in the loop on policy-defined cases.
- Iceberg problem
- The 50 to 70 percent of B2B order volume arriving via email, PDF, portal, or Excel that EDI never sees.
- Policy scope
- The rules that decide which transaction types and conditions an AI agent is allowed to commit autonomously.
- ERP write-back
- Posting a validated transaction natively into the system of record (SAP, D365, etc.).
- Friction debt
- The accumulated cost of every manual workaround, retype, and exception that legacy B2B commerce piles onto each transaction.
Comparison
| Dimension | Manual | RPA | AI-Native (Copilot) | Autonomous Commerce |
|---|---|---|---|---|
| Inputs handled | Email, EDI, PDF (manual) | Structured only | All formats (suggests) | All formats end-to-end |
| Decisioning | Human | Rule-based | Human-approved AI | Autonomous AI |
| Exception handling | Manual rework | Breaks on exception | Routed to human | AI resolves or routes by policy |
| Throughput per employee | Baseline | +10-20% | +10-30% | +60% (Go Autonomous benchmark) |
| Cost per order | €4-€15 | €3-€10 | €2-€8 | Below €0.50 at scale |
| FTR rate | 70-85% | 75-90% | 85-95% | 99% |
Proof points
- Orders processed end-to-end in under 60 seconds (Go Autonomous benchmark).
- 30B+ B2B transactions executed across the Go Autonomous customer base.
- Danfoss onboards new countries in 1 day instead of months.
- Danfoss processes orders in under 1 minute across 26 countries.
Frequently asked questions
How is Autonomous Commerce different from automation?
Automation follows rules and breaks on exceptions. Autonomous Commerce uses AI agents that read intent, decide, and execute end-to-end across email, EDI, and PDF without human handoff. Automation reduces clicks. Autonomous Commerce removes the work.
What B2B transactions does Autonomous Commerce execute?
Autonomous Commerce executes orders, quotes, claims, price inquiries, and tenders end-to-end. AI agents read inbound intent, validate against ERP master data, price, allocate stock, generate the transaction, and reply to the customer inside SAP, D365, or comparable ERPs.
Who uses Autonomous Commerce today?
Manufacturers and distributors with €500M to €20B revenue across the Nordics, DACH, UK and Ireland, Benelux, and France use Autonomous Commerce. Named customers include Nilfisk, Danfoss, Mediq, IFM, Velux, Laerdal, Freudenberg, and Hempel.
Autonomous Commerce in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
Autonomous Commerce in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
