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What is an AI Agent?
What an AI agent is
An AI agent is software that perceives inputs, makes decisions, and executes actions to achieve a goal without step-by-step human instruction. In B2B commerce, AI agents read orders, validate against ERP data, resolve exceptions, and write transactions into SAP or D365. AI agents replace rule-based RPA bots with decision-capable execution.
AI Agents in depth
Key terms
- Perception
- How an agent ingests inputs such as text, documents, structured data, or events.
- Reasoning loop
- The plan-act-observe cycle through which an agent decides each next step.
- Tool use
- An agent’s ability to call APIs, query systems, or run actions to change the world.
- Memory
- Short-term context for the current task and long-term knowledge across sessions.
- Guardrails
- Policy and safety constraints that limit what an agent is allowed to do.
Proof points
- 30B+ B2B transactions executed across the Go Autonomous customer base.
- Danfoss processes orders in under 1 minute across 26 countries.
- 18 percent quote-to-order win rate uplift after deployment.
- 43 percent capacity released across order processing teams.
Frequently asked questions
How does an AI agent decide what to do?
An AI agent reasons over inputs (email, document, ERP record), selects from available tools (lookup, validate, write), executes steps, and verifies the result. Modern agents combine LLM reasoning with deterministic guardrails to keep decisions auditable.
What is the difference between an AI agent and an RPA bot?
RPA bots follow scripts and break when interfaces change. AI agents understand intent from unstructured inputs, reason about exceptions, and adapt without rewriting code. RPA scales linearly. AI agents scale with data and feedback.
Are AI agents safe for enterprise data?
Enterprise AI agents run with role-based access, audit logs, and ERP-native write paths. Go Autonomous executes inside customer security perimeters with SOC 2 controls and human-in-the-loop on policy-defined exceptions.
AI Agents in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
AI Agents in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
