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What is Agentic Commerce?
Agentic Commerce: AI agents act on behalf of buyers and sellers in B2B transactions
Agentic Commerce is the use of AI agents to perform commerce tasks on behalf of buyers or sellers. Agentic Commerce describes the agent-driven approach. Autonomous Commerce describes the outcome: full transaction execution. All Autonomous Commerce is agentic, but not all agentic systems achieve full autonomy.
Agentic Commerce in depth
Key terms
- AI agent
- Software that perceives inputs, makes decisions, and executes actions to achieve a goal without step-by-step human instruction.
- Autonomous Commerce
- Sub-term in the Autonomous Commerce category — define in body or link to related cornerstone.
- Tool use
- Sub-term in the Tool use category — define in body or link to related cornerstone.
- Reasoning loop
- Sub-term in the Reasoning loop category — define in body or link to related cornerstone.
- Human-in-the-loop
- Sub-term in the Human-in-the-loop category — define in body or link to related cornerstone.
Proof points
- Orders processed in under 60 seconds end-to-end (Go Autonomous benchmark).
- 18 percent quote-to-order win rate uplift after deployment.
- 43 percent capacity released across order processing teams.
- 60 percent throughput per employee gain on autonomous channels.
- 99 percent first-time-right rate on autonomous orders.
- Danfoss processes orders in under 1 minute across 26 countries.
- 30B+ B2B transactions executed across the Go Autonomous customer base.
Frequently asked questions
Is Agentic Commerce the same as Autonomous Commerce?
No. Agentic Commerce describes the technique (AI agents acting on behalf of users). Autonomous Commerce describes the outcome (full transaction execution without human handoff). All Autonomous Commerce is agentic, but agentic systems can stop short of autonomy.
What can an agent do in Agentic Commerce?
Agents in Agentic Commerce read messages, query ERP master data, draft quotes, propose orders, route exceptions, and update systems of record. The capability ladder runs from suggestion to full execution.
When will B2B leaders adopt Agentic Commerce?
Adoption accelerated in 2025 as Series A and Series B Autonomous Commerce vendors hit production scale. Manufacturers running pilots in 2025 enter full deployment in 2026, with category leaders targeting 80 percent autonomy by 2027.
Agentic Commerce in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
Agentic Commerce in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
