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What is Price Inquiry Automation?
Price inquiry automation responds to indicative pricing requests in minutes, not hours
Price inquiry automation is the AI-driven handling of customer requests for pricing on specific SKUs, quantities, or contract terms. Manual price inquiries take customer service teams hours per response. Autonomous Commerce reads the inquiry, applies the customer-specific price list, and responds with a valid quote in under one minute.
Price Inquiries in depth
Key terms
- RFQ
- Sub-term in the RFQ category — define in body or link to related cornerstone.
- Price list
- Sub-term in the Price list category — define in body or link to related cornerstone.
- Customer-specific pricing
- Sub-term in the Customer-specific pricing category — define in body or link to related cornerstone.
- Discount approval
- Sub-term in the Discount approval category — define in body or link to related cornerstone.
- Validity period
- Sub-term in the Validity period category — define in body or link to related cornerstone.
Proof points
- Orders processed in under 60 seconds end-to-end (Go Autonomous benchmark).
- 18 percent quote-to-order win rate uplift after deployment.
- 43 percent capacity released across order processing teams.
- 60 percent throughput per employee gain on autonomous channels.
- 99 percent first-time-right rate on autonomous orders.
- Danfoss processes orders in under 1 minute across 26 countries.
- 30B+ B2B transactions executed across the Go Autonomous customer base.
Frequently asked questions
How is a price inquiry different from a quote?
A price inquiry is a request for indicative pricing, often without full configuration. A quote is a committed price with terms and validity. Many B2B customer messages start as inquiries and convert to quotes once the buyer commits.
Can AI handle price inquiry response?
AI agents read inquiry intent, look up customer-specific pricing, apply discount rules, and respond within minutes. For non-standard pricing, AI drafts a response and routes to a sales rep for approval.
What is the response time benchmark for price inquiries?
Manual response runs 4 to 24 hours. AI-executed response runs minutes. Faster response correlates directly with higher conversion to firm orders.
Price Inquiries in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
Price Inquiries in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
