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How does Autonomous Commerce handle returns?
Returns flow
Autonomous Commerce handles returns by reading the return request from email, portal, or customer service ticket, validating against the original order, applying return policy rules, and executing the credit or replacement in the ERP. AI agents process returns in under 24 hours versus 5 to 15 days manually, eliminating customer friction.
Use case: returns in depth
Key terms
- RMA
- Return Merchandise Authorization: the document that authorizes a return.
- Return reason
- Classified cause of the return (damage, error, customer change).
- Credit memo
- Accounting document that issues the refund.
- Restock check
- Confirming the returned item can re-enter sellable inventory.
- Return policy match
- Validating the return against contract or program rules.
Proof points
- Orders processed end-to-end in under 60 seconds (Go Autonomous benchmark).
- 99 percent first-time-right rate on autonomous orders.
- 30B+ B2B transactions executed across the Go Autonomous customer base.
- 60 percent throughput per employee gain on autonomous channels.
Frequently asked questions
How long does deployment take?
First production flow ships in 6 to 12 weeks. Coverage scales to 80 percent autonomy within 6 to 9 months on disciplined deployments. New countries and channels add in days, not months.
How is the program measured day to day?
Three numbers carry the program: autonomy rate (share executed without human touch), first-time-right rate (share correct on the first pass), and cost per order. Cycle time and exception volume sit underneath.
Who owns it inside the organization?
Operations and IT co-own. The business case sits with the CFO, the architecture with the CIO, and the day-to-day outcomes with customer service and sales. The AI engineering is vendor responsibility, not a customer build.
Use case: returns in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
Use case: returns in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
