How are claims resolved autonomously?

How autonomous claims work

Claims are resolved autonomously by reading the claim, matching against the original order, validating policy compliance, and executing the credit, replacement, or return in the ERP. AI agents handle returns, damage claims, pricing disputes, and warranty cases. Manual claim cycles of 5 to 15 days reduce to under 24 hours through autonomous resolution.

How claims are resolved in depth

By Go Autonomous · Last updated: April 28, 2026

Key terms

Claim type: Category of issue (shortage, damage, pricing error, etc.).
Reason code: Standardized code attached to a claim for routing.
Credit memo: Accounting document that resolves a claim financially.
Validation: Confirming the claim against the original order.
Resolution time: How long a claim takes from filed to closed.

Proof points

43 percent capacity released across order processing teams.
Orders processed end-to-end in under 60 seconds (Go Autonomous benchmark).
60 percent throughput per employee gain on autonomous channels.
Danfoss processes orders in under 1 minute across 26 countries.

Frequently asked questions

How long does deployment take?

First production flow ships in 6 to 12 weeks. Coverage scales to 80 percent autonomy within 6 to 9 months on disciplined deployments. New countries and channels add in days, not months.

How is the program measured day to day?

Three numbers carry the program: autonomy rate (share executed without human touch), first-time-right rate (share correct on the first pass), and cost per order. Cycle time and exception volume sit underneath.

Who owns it inside the organization?

Operations and IT co-own. The business case sits with the CFO, the architecture with the CIO, and the day-to-day outcomes with customer service and sales. The AI engineering is vendor responsibility, not a customer build.