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What is Exception Handling in B2B Commerce?
Exception handling routes ambiguous transactions to AI resolution or human review by policy
Exception handling is the process of resolving orders, quotes, or claims that deviate from the standard path. Common exceptions include missing customer numbers, partial SKU matches, and pricing mismatches. AI agents in Autonomous Commerce resolve 70 to 90 percent of exceptions automatically, routing only true edge cases to humans.
Exception Handling in depth
Key terms
- Exception type
- Sub-term in the Exception type category — define in body or link to related cornerstone.
- Routing rule
- Sub-term in the Routing rule category — define in body or link to related cornerstone.
- Confidence threshold
- Sub-term in the Confidence threshold category — define in body or link to related cornerstone.
- Resolution time
- Sub-term in the Resolution time category — define in body or link to related cornerstone.
- Escalation
- Sub-term in the Escalation category — define in body or link to related cornerstone.
Proof points
- Orders processed in under 60 seconds end-to-end (Go Autonomous benchmark).
- 18 percent quote-to-order win rate uplift after deployment.
- 43 percent capacity released across order processing teams.
- 60 percent throughput per employee gain on autonomous channels.
- 99 percent first-time-right rate on autonomous orders.
- Danfoss processes orders in under 1 minute across 26 countries.
- 30B+ B2B transactions executed across the Go Autonomous customer base.
Frequently asked questions
What are common exception types in B2B order processing?
Common exceptions include unknown customer, unmatched product, price mismatch, credit hold, stock shortage, incoterm conflict, and missing PO reference. Each maps to a routing rule and an owner.
Should AI handle exceptions or escalate to humans?
AI should resolve exceptions where deterministic rules and master data exist (price mismatch, stock allocation). AI should escalate exceptions involving credit, regulatory, or commercial judgment. The split is policy-driven.
How long does exception resolution take?
Manual exception resolution averages 15 to 60 minutes per case. AI-resolved exceptions close in seconds. AI plus human-in-the-loop resolves complex cases in under 5 minutes.
Exception Handling in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
Exception Handling in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
