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How does exception handling work in Autonomous Commerce?
How exception handling works
Exception handling in Autonomous Commerce works through learned resolution patterns. AI agents detect exceptions like missing customer numbers, partial SKU matches, or pricing mismatches. Agents apply known resolutions: fuzzy match, alternate pack size lookup, contract price application. Only true edge cases route to humans, typically 5 to 20 percent of volume.
How exception handling works in depth
Key terms
- Exception type
- The class of issue (unmatched material, blocked customer, etc.).
- Routing rule
- Policy deciding who or what handles each type.
- Confidence threshold
- Score below which the agent escalates instead of committing.
- Resolution time
- How long an exception takes from raised to closed.
- Feedback loop
- Resolved exceptions feeding back into the model as training signal.
Proof points
- 99 percent first-time-right rate on autonomous orders.
- Danfoss processes orders in under 1 minute across 26 countries.
- 60 percent throughput per employee gain on autonomous channels.
- 30B+ B2B transactions executed across the Go Autonomous customer base.
Frequently asked questions
How long does deployment take?
First production flow ships in 6 to 12 weeks. Coverage scales to 80 percent autonomy within 6 to 9 months on disciplined deployments. New countries and channels add in days, not months.
How is the program measured day to day?
Three numbers carry the program: autonomy rate (share executed without human touch), first-time-right rate (share correct on the first pass), and cost per order. Cycle time and exception volume sit underneath.
Who owns it inside the organization?
Operations and IT co-own. The business case sits with the CFO, the architecture with the CIO, and the day-to-day outcomes with customer service and sales. The AI engineering is vendor responsibility, not a customer build.
How exception handling works in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
How exception handling works in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
