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July 31, Blog, 7 mins read

Microsoft Dynamics 365 and Contract Pricing: Why the Right Price Does Not Always Ship

Microsoft Dynamics 365 stores agreed contract prices. The problem is that applying those prices correctly depends on a manual order entry process where errors are frequent and hard to catch. For B2B manufacturers running D365, the gap between the contracted price and the price that ships is primarily a process problem, not an ERP problem. This post explains where contract pricing breaks down in D365 environments and what automated intake changes.

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July 31, 2026 Blog · 7 mins read

Microsoft Dynamics 365 and Contract Pricing: Why the Right Price Does Not Always Ship

July 29, 2026 Blog · 7 mins read

Why Pricing Exceptions Are Your Highest-Cost Order Exception Type

Not all order exceptions cost the same. Pricing exceptions — orders where the price on the purchase order does not match what the ERP has on file — consistently take longer to resolve and involve more departments than any other exception type. This post explains why pricing exceptions are uniquely expensive, what the full cross-functional resolution cost looks like, and how they are prevented at intake.

July 27, 2026 Blog · 8 mins read

B2B Pricing Error Rate: How Often Manufacturers Ship at the Wrong Price

Between 5% and 15% of B2B orders in manufacturing and distribution involve a pricing discrepancy — a wrong contract price, an expired discount, or a manual entry error that sends an invoice customers will dispute. This benchmark post covers pricing error rates in 2026, where in the process errors originate, and what the downstream cost of a wrong-price order actually is.

July 24, 2026 Blog · 7 mins read

Oracle CPQ and Unstructured Quote Requests: Closing the Email Gap

Oracle CPQ is built to automate the quote configuration and pricing process. It is not built to read email. For manufacturers where 60–70% of quote requests arrive as unstructured email, every quote involves a manual translation step before Oracle CPQ can begin its work. This post maps that gap and explains what closes it without replacing the CPQ investment.

July 22, 2026 Blog · 7 mins read

The Real Cost of Order Status Inquiry Calls in B2B Customer Service

Order status inquiries make up 30–40% of inbound call volume for B2B customer service teams in manufacturing and distribution. Each call costs €8–15 in direct handling time and interrupts the processing of a new order. The root cause is not customer behavior — it is slow order confirmation. This post calculates the real cost of status inquiries and explains what eliminates them.

July 20, 2026 Blog · 7 mins read

B2B Customer Self-Service Order Adoption: 2026 Benchmark

B2B manufacturers and distributors have invested significantly in customer self-service portals, expecting to shift order volume away from manual channels. Average portal adoption sits at 30–45% of order volume. The remaining 55–70% stays in email, phone, and unstructured channels. This benchmark post covers what drives the adoption gap, what it costs, and what operations that have closed it have done differently.