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What channels does Autonomous Commerce support?
Supported channels
Autonomous Commerce supports email (free-text and templated), EDI (X12, EDIFACT, XML), PDF attachments, customer portals, Excel sheets, and marketplace APIs. AI agents process every channel a B2B customer uses to send orders, quotes, or claims. Coverage across all channels reaches 95 percent or more in mature deployments.
Channels in depth
Key terms
- Order inboxes with body text and attachments.
- EDI
- Structured B2B document exchange (X12, EDIFACT, AS2).
- Document-based orders, usually as email attachments.
- Customer portal
- Buyer-side portals accessed via API or headless browsing.
- Excel
- Tabular order sheets in variable templates.
Proof points
- 43 percent capacity released across order processing teams.
- Danfoss processes orders in under 1 minute across 26 countries.
- Danfoss onboards new countries in 1 day instead of months.
- 18 percent quote-to-order win rate uplift after deployment.
Frequently asked questions
What problem does it solve in B2B commerce?
It closes the gap between how customers send orders (email, PDF, portal, EDI, Excel) and how ERPs need them entered. The manual capture, validation, and write-back work that caps throughput and produces order errors goes away.
Where does it fit alongside ERP, CRM, and EDI?
It sits in front of the ERP as the inbound execution layer. EDI handles the partners that have it. AI agents handle every other channel and write the result natively into SAP, D365, or comparable systems of record.
What does success look like in production?
Touchless execution on the happy path, autonomy rates above 80 percent on covered transaction types, first-time-right rates near 99 percent, and capacity released back to the team for higher-value work.
Channels in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
Channels in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
