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Danfoss
From 42-hour order queues to under one minute. Across 26 countries.
The 42-hour queue no longer exists
Not a pilot. A full production deployment across 26 countries, confirming B2B orders in under one minute.
Not a pilot. A full production deployment across 26 countries, confirming B2B orders in under one minute.
The Danfoss Deployment
Danfoss is a global manufacturer of climate and energy solutions. Their customer service teams handled B2B orders the way most manufacturers still do: email arrives, a person reads it, validates pricing and product, and enters it into the ERP. For a significant share of inbound volume, that process took up to 42 hours from receipt to confirmation.
Go Autonomous deployed the Autonomous Commerce platform on Google Cloud infrastructure. The outcomes are documented in a case study published by Google Cloud at cloud.google.com/customers/danfoss.
A Long Tail of Email Orders With No Way to Scale
A Long Tail of Email Orders With No Way to Scale
The operational gap before Go Autonomous
The large EDI partners were covered. The rest were not.
Danfoss had well-established digital connections with large EDI-enabled partners. The gap was the long tail: mid-size distributors submitting orders by email. Each required a human to read, validate, and enter into the ERP. As volume grew, so did the backlog. Average turnaround reached 42 hours.
Measured Results. Published by Google Cloud.
Measured Results. Published by Google Cloud.
Of transactional decisions executed autonomously
Order confirmation time, down from 42 hours
Reduction in order processing time
Countries deployed in a single day
Why Horizontal AI Platforms Could Not Scale
Why Horizontal AI Platforms Could Not Scale
B2B order execution is not a general AI problem
Generic AI required customisation that compounded indefinitely.
Danfoss evaluated horizontal AI platforms before selecting Go Autonomous. Carlos García, Head of Digital Business at Danfoss: “The more horizontal AI platforms couldn’t scale to our needs.” B2B order execution involves customer-specific pricing, multi-line validation, ERP integration, and exception handling. Go Autonomous is trained on billions of B2B transactions. That specificity was the differentiator.
Global Deployment. Live on Day One.
Global Deployment. Live on Day One.
From contract to live execution across the full operation
Local pricing, language variations, and customer-specific terms were all active from day one.
Go Autonomous integrated directly with Danfoss’s ERP and deployed across 26 countries simultaneously. From the first day of deployment, orders began confirming in under one minute. The platform runs on Google Kubernetes Engine, ensuring the infrastructure scales with Danfoss’s global transaction volume.
What Changed When Danfoss Deployed Go Autonomous
80% of transactional decisions executed autonomously.
Every order that arrives by email now routes, validates, and confirms without human intervention. The customer service team handles exceptions, not routine entries.
Order confirmation time cut from 42 hours to under one minute.
Buyers receive acknowledgement within 60 seconds of submission. The backlog that defined the previous operation has been eliminated.
Processing time reduced by 50% across the operation.
From email receipt through ERP confirmation, the full handling cycle is compressed by half. The same headcount now processes substantially more volume.
Five separate systems consolidated into one interface.
The customer service team operates from a single interface. Logging across multiple systems to validate each order has been removed from the workflow.
In Their Own Words
Explore what autonomous execution means for your operations.
Talk to an expert or see Go Autonomous in action.
Explore what autonomous execution means for your operations.
Talk to an expert or see Go Autonomous in action.