B2B Claims and Dispute Automation

The claim types that lend themselves most directly to autonomous resolution are those where the resolution can be determined by comparing structured data: short shipment claims, pricing disputes where the invoiced price differs from the contract price, delivery date discrepancies, and standard return and RMA requests with clear business rules. Deduction claims — where a customer has deducted an amount from a remittance — can also be matched and validated autonomously. More complex disputes involving contractual interpretation or quality issues requiring physical inspection are surfaced to the appropriate team member with all relevant context already assembled.

Disputed invoices sit outside normal payment terms for as long as the dispute remains open. When resolution time drops from an average of 30 days to same-day or next-day, those invoices re-enter the normal payment cycle immediately. For a business with 150 claims per month at an average claim value of 2,000 euros, resolving disputes 25 days faster releases approximately 300,000 euros from the disputed AR bucket and returns it to normal collection activity.

Once a claim is validated and a resolution is determined, Go Autonomous generates the customer-facing communication and sends it via the appropriate channel — email, portal, or EDI. The communication includes the claim reference, the resolution detail, and the credit note number where applicable. Customers receive a complete, professionally formatted response — not a holding message.

Go Autonomous integrates directly with your ERP — SAP, Oracle, Microsoft Dynamics, or the relevant system in your environment. When a credit note is to be issued, Go Autonomous creates the credit note document in ERP directly, using the validated claim data and the original order references. No separate manual step is required. The credit note appears in your AR and is linked to the original invoice, enabling reconciliation in the normal course.

Claims that fall outside configured resolution rules — because the claim amount does not match any validated discrepancy, because the claim involves a product quality issue requiring physical assessment, or because the claim references a contract dispute requiring human judgement — are surfaced as exceptions. They appear in a prioritised exception queue with all relevant context assembled: the original claim, the matched order record, the validation result, and a recommended action where one can be inferred.

For standard claim types — short shipments, pricing disputes, returns — integration and rule configuration typically takes weeks, not months. Go Autonomous connects to existing systems rather than replacing them, which means there is no ERP migration or data model change required. Day one of operation, standard claims begin resolving autonomously.

Claims that arrive today are frequently the consequence of errors that occurred earlier in the order cycle — a short shipment traces back to a fulfilment exception, a pricing dispute to a contract price not correctly applied at order entry. Autonomous order execution reduces the upstream error rate that generates claims. When claims do occur, autonomous resolution closes them faster and prevents disputed invoices from extending DSO beyond credit terms.

ROI in claims automation comes from three sources: direct labour reduction in claims processing, working capital released from faster dispute resolution, and customer retention protected by same-day resolution. For a business generating 150 claims per month at 60 minutes average manual processing time, the direct labour saving alone exceeds 40,000 euros per year. The working capital released from disputed AR — at 30-day average resolution time — is typically a multiple of the direct labour savings.