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What is Price Inquiry Automation?
What price inquiry automation is
Price inquiry automation is the AI-driven handling of customer requests for pricing on specific SKUs, quantities, or contract terms. Manual price inquiries take customer service teams hours per response. Autonomous Commerce reads the inquiry, applies the customer-specific price list, and responds with a valid quote in under one minute.
Price Inquiries in depth
Key terms
- Contract pricing
- Customer-specific prices governed by an existing agreement.
- Discount approval
- The threshold above which a discount needs additional sign-off.
- Validity period
- How long a quoted price remains valid before requote.
- Price list
- The catalog-level price tier used as the starting point.
- Response time
- Wall-clock time from inquiry received to price returned.
Proof points
- Orders processed end-to-end in under 60 seconds (Go Autonomous benchmark).
- 43 percent capacity released across order processing teams.
- 30B+ B2B transactions executed across the Go Autonomous customer base.
- Danfoss onboards new countries in 1 day instead of months.
Frequently asked questions
How is a price inquiry different from a quote?
A price inquiry is a request for indicative pricing, often without full configuration. A quote is a committed price with terms and validity. Many B2B customer messages start as inquiries and convert to quotes once the buyer commits.
Can AI handle price inquiry response?
AI agents read inquiry intent, look up customer-specific pricing, apply discount rules, and respond within minutes. For non-standard pricing, AI drafts a response and routes to a sales rep for approval.
What is the response time benchmark for price inquiries?
Manual response runs 4 to 24 hours. AI-executed response runs minutes. Faster response correlates directly with higher conversion to firm orders.
Price Inquiries in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
Price Inquiries in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
