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What is Touchless Order Processing?
What touchless processing is
Touchless order processing is the execution of a customer order from receipt to ERP without human intervention. Touchless rates measure the share of orders that complete autonomously. B2B manufacturers using Autonomous Commerce report touchless rates of 80 to 95 percent on standard orders, with the remainder routed to humans only on exceptions.
Touchless Orders in depth
Key terms
- Touchless rate
- Share of orders processed without any human action.
- Happy path
- The standard order flow where every check passes and no human is needed.
- Exception routing
- The decision to send a non-happy-path order to automated resolution or human review.
- Confidence threshold
- The score above which an AI agent is allowed to commit autonomously.
- ERP write-back
- Posting the validated order natively into the system of record.
Proof points
- 60 percent throughput per employee gain on autonomous channels.
- 30B+ B2B transactions executed across the Go Autonomous customer base.
- 99 percent first-time-right rate on autonomous orders.
- Danfoss onboards new countries in 1 day instead of months.
Frequently asked questions
What percent of orders should be touchless?
World-class B2B manufacturers reach 80 to 90 percent touchless order processing. The remaining 10 to 20 percent are policy exceptions (credit holds, custom configurations, regulatory checks) routed to humans by design.
What stops orders from being touchless?
The top blockers are unmatched customer master records, ambiguous product references, missing pricing terms, and credit exceptions. Cleaning master data and tightening pricing rules removes the majority.
How do you measure touchless rate?
Touchless rate equals orders processed end-to-end without human action divided by total orders. Track by channel (EDI, email, portal, PDF) to find blockers.
Touchless Orders in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
Touchless Orders in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
