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What is Touchless Order Processing?
Touchless order processing means orders complete end-to-end without human intervention
Touchless order processing is the execution of a customer order from receipt to ERP without human intervention. Touchless rates measure the share of orders that complete autonomously. B2B manufacturers using Autonomous Commerce report touchless rates of 80 to 95 percent on standard orders, with the remainder routed to humans only on exceptions.
Touchless Orders in depth
Key terms
- Straight-through processing
- Sub-term in the Straight-through processing category — define in body or link to related cornerstone.
- Autonomy rate
- Share of transactions executed without human touch.
- FTR
- First-Time-Right rate, the share of transactions correct on the first pass.
- Exception
- Sub-term in the Exception category — define in body or link to related cornerstone.
- AI agent
- Software that perceives inputs, makes decisions, and executes actions to achieve a goal without step-by-step human instruction.
Proof points
- Orders processed in under 60 seconds end-to-end (Go Autonomous benchmark).
- 18 percent quote-to-order win rate uplift after deployment.
- 43 percent capacity released across order processing teams.
- 60 percent throughput per employee gain on autonomous channels.
- 99 percent first-time-right rate on autonomous orders.
- Danfoss processes orders in under 1 minute across 26 countries.
- 30B+ B2B transactions executed across the Go Autonomous customer base.
Frequently asked questions
What percent of orders should be touchless?
World-class B2B manufacturers reach 80 to 90 percent touchless order processing. The remaining 10 to 20 percent are policy exceptions (credit holds, custom configurations, regulatory checks) routed to humans by design.
What stops orders from being touchless?
The top blockers are unmatched customer master records, ambiguous product references, missing pricing terms, and credit exceptions. Cleaning master data and tightening pricing rules removes the majority.
How do you measure touchless rate?
Touchless rate equals orders processed end-to-end without human action divided by total orders. Track by channel (EDI, email, portal, PDF) to find blockers.
Touchless Orders in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
Touchless Orders in action.
Book a 30-minute demo and see how Autonomous Commerce executes B2B transactions in your stack.
