Organising and managing efficient processes around a shared email inbox or a ticketing system isn’t easy. The systems we implement to manage incoming customer inquiries often result in counterproductive tasks and time spent on administrative work. Traditional solutions succeed in creating the structured foundation in a chaotic and unstructured inflow of request types, but fail in simplifying and realizing automation when it comes to more unstructured data and related processes.
Say no to repetitiveness
Nobody likes additional administrative work to make a process run. Case management platforms offer basic AI-based automation but fail to deliver true efficiency and productivity impact. Why are we different? We are tailored to B2B communication and come with cutting-edge AI-models that have trained on millions of emails and various attachment types. Read about our break-through AI technology.
Hello to automating advanced cognitive tasks
We process all messages and understand the intent by reading unstructured data from emails and all its attachments like PDFs, images, word files and more. This enables you to automatically create a case in your existing platform in real-time, reply to a ticket with follow-up questions, or look up an order status in your ERP to generate a ready-to-click reply for the customer service representative.
Automatically recognize customer intent in any messaging channel
Capture and understand inquiry data from various sources, formats, and layouts
Address the key automation challenge
Enhance value of your current tech stack by connecting it with AI-powered case management
All the best from Go Autonomous™ within Microsoft Outlook.
Start automatically capturing data from incoming emails today. Want to know more talk to one of our experts or learn more about the plugin in the Microsoft App Store.
Are you using Salesforce?
We made it possible to bring the power of the Go Autonomous™ platform directly into Salesforce.
Want to see the application in action in other systems like SAP C4C, Microsoft Dynamics 365? Book a call with one of our experts.
Identify request intent in real-time, thereby eliminating surplus time spent on classifying, routing, and answering requests
Capture request data from various layouts and formats to create detailed tickets in the systems of your choice
Start being strategic in how you handle incoming requests and equip your organization to continuously drive up automation rates
Release significant time for your CSR and improve your customer experience