Automating customer requests comes with at least two substantial benefits. Being able to answer customers faster drives lead times down and sales up, when it at the same time reduces the workload for internal sales and drives internal efficiency, we have a strong cocktail.”

AI-driven automation serves as a powerful motivator for process optimization. With immediate and tangible results that are transparent to all stakeholders, the impact of master data cleanup and enrichment is unmistakable. Additionally, AI provides a compelling case for cross-regional process standardization, making the roadmap for further optimization evident and clear.”