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AI-Powered Case Management
Elevate Your Customer Inquiry Handling with AI
End-to-End Autonomous Case Handling
Customer service teams are overwhelmed with manual case handling that slows SLA compliance and inflates cost-to-serve.
With AI-powered customer case management, cases are prioritized, resolved, and closed in seconds—freeing teams from repetitive admin work.
Digitize tacit knowledge, use decision analytics for safe autonomy, and elevate customer experience with autonomous service.
Why Choose Autonomous Case Management
AI-driven Case Resolution
Resolve cases in seconds with Autonomous AI execution.
Digitize Tacit Knowledge
Capture expert decisions and scale them across your team.
Decision Analytics Safety
Gain full transparency and trust in every AI-powered action.
Reduce Cost-to-Serve
End-to-end autonomy cuts expenses while protecting margins.
Shorten SLA Response Times
Deliver resolutions instantly and exceed customer expectations.
Free Human Capacity
Empower teams to focus on growth and trusted advisory roles.
In a Nutshell
Identify
Autonomously capture customer intent in any messaging channel for instant prioritization.
Capture
Digitize inquiry data across emails, PDFs, spreadsheets, and more with AI-powered case management.
Cognify
Overcome the limits of automation with autonomous decision-making and tacit knowledge capture.
Act
Unlock full value of your tech stack through end-to-end autonomous case handling.
AI-Powered Case Management in Microsoft Outlook
AI-Powered Case Management in Microsoft Outlook
Bring Go Autonomous directly into Outlook to transform how you manage cases.
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Autonomously tag emails by intent for accurate case prioritization
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Save 90% of clicks and keystrokes with AI-powered case workflows
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Generate instant replies to customer inquiries
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Resolve quotes and orders in real time with autonomous case handling
Start capturing and resolving cases from Outlook today. Talk to our experts or explore the plugin in the Microsoft App Store.
The measurable gains delivered by AI-Powered Case Management
The measurable gains delivered by AI-Powered Case Management
faster case resolution time
increase in NPS & SLA
increase in conversion rates
reduction in manual errors
Autonomous Case Management for Salesforce
Autonomous Case Management for Salesforce
Extend the power of AI-powered case management directly into Salesforce.
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Autonomously create cases with unmatched accuracy
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Capture and digitize inquiry data to handle quotes, orders, and requests end-to-end
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Leverage metadata from emails to build intelligent routing rules
See autonomous case management in action across Salesforce, SAP C4C, and Microsoft Dynamics 365. Book a call with our experts today.
Autonomous Commerce at Danfoss
Autonomous Commerce at Danfoss
Digitizing order intake across 26 countries
Carlos Garcia, Head of Digital Business at Danfoss, shares how his team is transforming order intake by digitizing decisions. Manual handling is now done in seconds, and execution is scaling globally without disrupting how customers buy.
