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Service Agent
Elevate Your Customer Inquiry Handling with AI – Say goodbye to repetitive tasks and hello to accelerated productivity
Service Agent capabilities
Businesses today are drowning in a sea of information from countless channels. Unstructured communication channels like email often become a bottleneck, hindering efficiency and responsiveness. This is where the Go Autonomous Service Agent comes in, offering a solution within the Autonomous Commerce Cloud to revolutionize how businesses across all industries manage this challenge, whether they work in Outlook or in Salesforce, C4C or other CRM systems.
And the best part? Our Service Agent works together with our other agents, such as the Sales Agent which can place quotes and orders autonomously.
Service Agent for Outlook
Instead of letting crucial information get lost in overflowing inboxes, the Service Agent provides a smart and automated approach to handle and optimize these unstructured channels. Here’s how it works:
- Capture and Centralize: The Service Agent seamlessly integrates with your existing communication channels, such as Outlook, to capture all incoming requests in where you already work. No more critical information falling through the cracks.
- Intelligent Categorization: Advanced AI analyzes and categorizes incoming communications, distinguishing between orders, quotes, support requests, and other key interactions. The cool thing? You can active the tags that fit your business logic.
- Prioritization and Automation: The Service Agent intelligently prioritizes requests based on urgency and content, ensuring that time-sensitive issues are addressed promptly.
- Data Enrichment: The system cross-references captured information with both internal and external data sources, providing a comprehensive understanding of each interaction, enabling data-driven decision-making.
Introduce our Service Agent today. If you want to know more, reach out to one of our experts or learn more about the plugin in the Microsoft App Store.
Service Agent – Case Management
Beyond Outlook, the Service Agent also can also be applied as a virtual case manager, as seen here in Salesforce. It doesn’t stop at categorizing emails; it digs deeper. By accessing internal databases and being embedded into your existing CRM system, it can pull up relevant information like customer history, product details, or past interactions. This allows the agent to:
- Track your most important cases: Ensure timely responses to critical inquiries and avoid costly delays.
- Provide Contextual Information: Equip customer service representatives with all the necessary details to handle inquiries effectively.
- Work where you already are: enriching cases information and showing up in your desired interface.
Want to see the application in action in other systems like SAP C4C, Microsoft Dynamics 365? Book a call with one of our experts.
Benefits
Identify request intent in real-time, thereby eliminating surplus time spent on classifying, routing, and answering requests
Capture request data from various layouts and formats to create detailed tickets in the systems of your choice
Start being strategic in how you handle incoming requests and equip your organization to continuously drive up automation rates
Release significant time for your CSR and improve your customer experience
