Welcome to MS Connector Guide!

Key facts about MS Connector Activation

AI-powered Inbox is a Microsoft-validated connector from Go Autonomous, a Microsoft Partner.

The main purpose of this connector is to source emails in the backend mode, which means it won’t disrupt end-user workflows, enabling you to demonstrate the capabilities of the Go Autonomous platform on your data.

Microsoft authentication requires an IT representative with Azure Active Directory admin rights to enable the connector.

It usually takes only three minutes to complete the connector activation. Afterward, it may take up to ten minutes after permission is granted for the connector to appear on the Go Autonomous platform.

Once the connector is available on the platform, you can complete the setup without IT involvement. You can select the inboxes to share the emails directly on the Go Autonomous platform.

If you have any questions or need assistance, do not hesitate to contact your Success Manager anytime.

Part A. Setting up Security Groups

Requires MS Azure AD admin rights

Ensure data security

The organization may restrict access to your data even before activating the Go Autonomous MS connector.

Here is the official MS guide on how to limit application permissions to specific exchange online mailboxes.
Here is the link for admin to set up security groups.
Go Autonomous application ID is: 9bf31adb-e585-43db-9a11-829ec8d6fd89

Part B. Enable MS Outlook connector

Requires MS Azure AD admin rights. Requires Go Autonomous Admin rights.

It takes 15 sec to complete all the steps. Watch the video!

1. Login to Go Autonomous

Navigate to my.goautonomous.io – the portal to manage all things Go Autonomous for your organization.
Please enter the credentials provided by Go Autonomous success manager.

2. Navigate to company settings

Click on the Menu button in the upper right corner of the screen.

3. Add Microsoft connector

Navigate to Connectors part of the settings

Click on the Microsoft connector in the Add connection section.

4. Login with MS admin credentials

Standard Microsoft authentication prompt hosted by Microsoft should appear. Microsoft conducts processing of your Microsoft credentials and is not visible to Go Autonomous.

Please enter your Microsoft credentials.

5. Accept permissions

Click Accept to authorize the plug-in activation

All done here!
Moving on to the last step.

Success!

6. Make sure the connector is activated

Click on the established connector.

It can take up to 10 minutes after the previous step for it to appear.

Part C. Setup inbox sourcing

Requires MS Outlook connector activated. Requires Go Autonomous Admin rights.

1. Open the established connector

You can continue in the same login session as in Part B (note: provided credentials also could be used)

Navigate back to Platform > Company settings > Connectors.

Click on the established connector

It can take up to 10 minutes after the previous step for it to appear.

2. Add inboxes

Select the inboxes that you would like to source emails for the trial assessment

Note: only the new incoming emails will be sourced, not the ones already present in the inbox.

Success!

The selected inboxes should appear on the left-hand side of the screen

That’s it. The customer requests will be used to demonstrate Go Autonomous capabilities at the Demo Hour.

Troubleshooting

A. “I do not see the desired inboxes available for connection described step C”.

Please check whether the following requirements are satisfied:

The inbox is a part of a security group created in part B.
Inbox is spelled exactly as in Azure Active Directory (exact upper and lower case spelling for each letter of the inbox).
If the inbox has aliases, try searching for them considering the above.

B. I have connected the inbox, but I do not see emails coming in Go Autonomous environment.

Please check whether the emails are not automatically moved by Outlook to subfolder of the inbox.

Knowledge Base