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Autonomous Customer Service
Designed for commercial excellence to scale
What Is Autonomous Commerce for Customer Service?
A smarter way to manage customer requests, cases, and service workflows
Autonomous Commerce is an AI-powered solution designed to streamline B2B customer service automation, combining smart inbox management, AI case management software, and workflow routing. It connects your inbox, CRM, and ticketing system to help service teams resolve faster, stay organized, and scale without complexity.
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Classifies and routes customer emails using intelligent email triage
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Handles service cases end-to-end with context-aware AI
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Connects inbox, CRM, and ticketing for seamless workflows
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Involves your team only when human input is needed
This gives your service team more time to focus on customers, not inbox clean-up.
Optimized Customer Service Execution
Optimized Customer Service Execution
Customer-first teams need structured, responsive workflows
Customer service teams handle rising volumes of requests across email, portals, and customer platforms every day.
Without structure, requests pile up and delays increase — even experienced teams start to lose visibility and control.
Autonomous Commerce creates order from inbox chaos, helping you prioritize, route, and respond with confidence.
Your team stays focused on resolution, not sorting, while customers benefit from faster, more consistent responses.
End-to-End Service Automation with AI
End-to-End Service Automation with AI
From inbox to execution without manual sorting
Go Autonomous uses AI to process incoming service emails and messages with speed and intelligence.
It extracts key data, understands the request type, and routes it to the right workflow, team, or system.
No more retyping into CRMs or missing high-priority cases — everything flows cleanly with context preserved.
Your team is looped in only when human input is needed, keeping service fast and focused when it matters.
Key Benefits for Sales Operations
Faster Response Times
Speed up your customer service workflows with automated triage and intelligent request routing.
Increased Accuracy in Case Handling
Ensure every customer request is tagged, prioritized, and resolved with complete context.
Operational Efficiency at Scale
Reduce manual effort and let your team focus on solving problems, not sorting emails.
Enhanced Customer Satisfaction
Deliver a seamless and responsive experience that delights your customers.
AI that brings human in at the right time, when it's needed
This isn’t a chatbot. It’s a fully integrated digital interface built to support your existing service systems — inbox, CRM, helpdesk, and more. There’s no need to replace what already works. Go Autonomous comes pretrained to manage service requests out of the box and continuously learns from your team’s workflows and escalation logic. It’s fast, flexible, and always ready to involve people when human input makes the difference.
AI that brings human in at the right time, when it's needed
This isn’t a chatbot. It’s a fully integrated digital interface built to support your existing service systems — inbox, CRM, helpdesk, and more. There’s no need to replace what already works. Go Autonomous comes pretrained to manage service requests out of the box and continuously learns from your team’s workflows and escalation logic. It’s fast, flexible, and always ready to involve people when human input makes the difference.
Smarter Quoting From Request to Response
Speed and accuracy without adding complexity
Quoting in B2B often means juggling multiple inboxes, PDFs, price lists, and follow-ups. Go Autonomous turns this scattered process into a connected flow. Our Sales Agent reads RFQs from email or attachments, matches them with your customer and product data, and prepares quotes your team can review or send. The result is faster quote turnaround, fewer errors, and more control — all without changing your systems or disrupting your workflow.
This isn’t about automating everything blindly. It’s about building a smarter quoting process that supports sales growth and gives teams room to focus on what matters.
Seamless Integration to Inbox <> ERP <> CRM
Customer stories
Real Impact. Real Results.
Manual email processing slows teams down, creating unnecessary delays and errors. AI Agents eliminate these inefficiencies, allowing businesses to scale faster and focus on what matters most.
“Our old process required people to constantly screen inboxes—reading email by email, doing manual work that was time-consuming and error-prone. By automating that part, the people are freed up to do much more high-value work.”
— Wolfgang Tatzer, CEO of Topcast.
Download the Guide to Smarter Sales Operations
Download the Guide to Smarter Sales Operations
A must read white paper on automating quotes, orders, and workflows with AI
Explore how leading sales teams are moving beyond manual processes and fragmented tools. This guide covers how AI is transforming the way B2B companies handle quoting, order intake, and operational scale.
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Real-world insights for Sales Operations
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Practical steps to streamline your process
