Autonomous Commerce in Medical Technology & Healthcare

Introduction

The medical equipment industry is facing unprecedented pressures, demanding a radical shift in how business is conducted. The global healthcare landscape is in constant flux, driven by factors such as an aging population, the rise of chronic diseases, and a continuous need for more efficient use of resources. Traditional sales and procurement models are struggling to keep pace with this dynamic environment.

Companies face mounting challenges that create a sense of urgency for the medical equipment industry to embrace new approaches. Autonomous Commerce, with its potential to streamline processes, reduce costs, and improve efficiency, emerges as a critical solution. By automating transactions, optimizing inventory management, and improving data visibility, Autonomous Commerce can help medical equipment companies navigate these turbulent times and ensure continued delivery of vital medical care.

Success cases

Renowned international medical equipment manufacturer and distributor, was grappling with a fragmented IT landscape across its global operations. Countries utilized different ERP systems, ranging from IFS to SAP. While some regions employed a niche CRM for their communication needs, others relied on Outlook. This disjointed approach led to inefficiencies and a significant number of orders being handled manually. In addition, the company used Electronic Data Interchange (EDI), but faced challenges with scalability in addition to high maintenance costs affecting customer satisfaction.

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Common challenges

Intense competition and pricing pressure: Medical device manufacturers are experiencing decreasing prices for their products due to competition and the increasing market power of payors. This puts pressure on companies to reduce expenses and find innovative ways to maintain profitability.

Complex and evolving regulations: Stringent regulations govern the medical device industry worldwide, adding complexity and cost to market entry and operations. Compliance is crucial, and any failure to meet regulatory standards can have severe consequences.

Supply chain disruptions: The COVID-19 pandemic exposed vulnerabilities in global supply chains, leading to shortages and delays. Geopolitical events and natural disasters further exacerbate these challenges, highlighting the need for resilient and adaptable solutions.

Financial constraints: Healthcare facilities are under significant financial pressure due to factors like rising costs, staffing shortages, and reimbursement challenges. This can lead to delayed payments, budget cuts, and reduced investment in new technologies.

 

Latest news

Lasse Kristjansen, Nordic Digital Project Lead at Mediq, emphasizes the potential benefits of this partnership for both Mediq’s customer service teams and their valued clients. Kristjansen says, “We believe that Autonomous Commerce is the right way to go for us. It will help our customer service teams immensely, and ultimately, this will benefit our customers who will experience shorter response times and higher accuracy. We are looking very much forward to harvesting the results of Autonomous Commerce.”

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Benefits

01

Lower cost to serve with autonomous transactions

02

Higher employee retention with simplified workflow

03

No more typing errors in critical operations

04

Codify human knowledge

Automate B2B orders in seconds

Why spend years trying to move customers to other channels when you can digitize emails. We offer a complete platform that gives your team the tools to automate manual sales order processes and quickly address incoming email requests that include free-text inquiries, classical purchase orders or various document formats and types.

Our solution seamlessly captures, validates and injects commerce data into trusted systems like SAP, Microsoft, Salesforce, and others. When was the last time you could deliver plus 40 percent in digital revenue at day one of launching a “new” sales channel? We know, it sounds insane!

  5 %
conversion rate increase
  93 %
Time saved
+ 10 Million
Emails processed

Voices of the industry

We were not aware that our customer service team was spending so much time on typing and looking up part numbers until Go Autonomous provided so much needed transparency”

– Head of Customer Service, medical device distributor

I can handle 5 times more orders every day with Go Autonomous”

– Inside Sales Specialist, Medical Equipment Manufacturer

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Autonomous Commerce at large

Autonomous Commerce encompasses a range of solutions to fit your needs, whether you are looking to automate your quote handling, order handling or looking to plug in the insights from the email channel into your existing analytics dashboard.