Revolutionizing processes for an International Medical Equipment Manufacturer & Distributor

Starting Point
Renowned international medical equipment manufacturer and distributor, was grappling with a fragmented IT landscape across its global operations. Countries utilized different ERP systems, ranging from IFS to SAP. While some regions employed a niche CRM for their communication needs, others relied on Outlook. This disjointed approach led to inefficiencies and a significant number of orders being handled manually. In addition, the company used Electronic Data Interchange (EDI), but faced challenges with scalability in addition to high maintenance costs affecting customer satisfaction.

How Go Autonomous Helped
To address these challenges, the company adopted Go Autonomous through FocalScope’s native integration capabilities. Go Autonomous seamlessly integrated into the existing systems, providing a unified solution to automate and streamline their order processing workflows.

Impact

The results were immediate and impactful:

• 100% of Order Intake Digitized: Within just one week of going live with Go Autonomous, the company was able to digitize 35% of its order intake with Go Autonomous Flow application. This quick turnaround was instrumental in reducing manual processing errors and speeding up the order fulfilment process, resulting in now 100% digitized orders.
• 85% Time Saved: By automating order processing, the company achieved a 85% reduction in the time spent on manual order handling. This not only improved operational efficiency but also allowed the team to focus on higher-value tasks, such as enhancing customer relationships and strategic planning. Thanks to Go Autonomous, the international medical equipment manufacturer transformed its order processing capabilities, leading to higher customer satisfaction and a significant boost in operational efficiency. This success story highlights the power of automation in resolving complex IT and operational challenges in a global business environment.