Say goodbye to manual data entry! Go Autonomous automatically generates cases from emails, eliminating tedious tasks for your customer service representatives.

Our AI then enriches these cases by analyzing email content, attachments, and subject lines. This automatically classifies inquiries (order status, parts request, etc.) and extracts key information, allowing for faster routing and resolution.

Go Autonomous’ AI classifies over 80 common B2B inquiries within seconds, automatically tagging them for faster routing to the most appropriate employee or queue. Go Autonomous helps customer service representatives

Go Autonomous leverages AI for intelligent case routing through automated queuing. Cases are automatically routed to the appropriate queue or employee based on predefined rules, which you can set up to fit the needs of your organization.

Go Autonomous’ AI is able to prioritize incoming emails based on the urgency and criticality of the request by analyzing the content within the email.

The Go Autonomous copilot is an AI Assistant embedded in our platform which makes it possible to provide any end-user with a seamless experience and uninterrupted workflow. No more jumping between windows to input various bits of information. Since everything is already checked automatically, the user does not need to go to their ERP system or use other data validation tools to move forward.

Copilot’s real-time guidance and accurate data extraction empower agents to resolve customer issues quickly and efficiently. Our copilot is powered by an AI algorithm trained on tons of data and thousands of customer requests. Additionally, it learns over time to offer more targeted support in the future. The copilot intelligently handles each request by utilizing the algorithm to sort, classify and prioritize the options from the data sheets and to make those options available in the Copilot menu for selection. No more manual typing and endless search in the vast data sheets. Move seamlessly from case to case without jumping from window to window.

When the automation on a certain field stops and requires input to complete an action associated with that field, Go Autonomous interface offers a possibility to hand over a request to a relevant person or a subject-matter expert to resolve the question flagged by the co-pilot.

By automating data entry and providing real-time assistance, Copilot frees your agents from tedious tasks and allows them to focus on resolving complex issues and customer interactions.

No more switching between windows for data entry. Go Autonomous AI automatically populates relevant fields in Salesforce, saving you valuable time and minimizing errors. Combined with seamless integration with CRM systems like Salesforce, Go Autonomous creates a smooth flow for handling requests, minimizing errors and delays.

Automation significantly reduces the time and resources required for request handling. By eliminating manual data entry and minimizing errors, streamlining the customer service agent’s workflow and enabling faster issue resolution with Copilot, Go Autonomous helps businesses save up to 90% of the time typically spent on manual setup processes. This translates to improved operational efficiency and substantial amount of time that is freed for more value-adding activities in the company.