Organising and managing efficient processes around a shared email inbox or a ticketing system isn’t easy. The systems we implement to manage incoming customer inquiries often result in counterproductive tasks and time spent on administrative work. Traditional solutions succeed in creating the structured foundation in a chaotic and unstructured inflow of request types, but fail in simplifying and realizing automation when it comes to more unstructured data and related processes.

Say no to repetitiveness

Nobody likes additional administrative work to make a process run. Case management platforms offer basic AI-based automation but fail to deliver true efficiency and productivity impact. Why are we different? We are tailored to B2B communication and come with cutting-edge AI-models that have trained on millions of emails and various attachment types. Read about our break-through AI technology.

Hello to automating advanced cognitive tasks

We process all messages and understand the intent by reading unstructured data from emails and all its attachments like PDFs, images, word files and more. This enables you to automatically create a case in your existing platform in real-time, reply to a ticket with follow-up questions, or look up an order status in your ERP to generate a ready-to-click reply for the customer service representative.